Return Policy

  • Call or message us to coordinate any returns at Mckinney Volkswagen or you may email customer service at .
  • A copy of the invoice will need to be included with the return.
  • There is a 20% restocking fee charged against all returned parts less shipping cost. (Return label provided)
  • If you pay the return shipping expense we will waive our restocking fee.
  • Parts must be resaleable and in the original packaging.
  • We cannot take back used parts.
  • We cannot take back installed or tried parts.
  • Electrical parts are not returnable.
  • Core returns must be OEM VW cores in original packaging.
  • We do reserve the right to refuse and return any parts we find have been installed, are used or do not meet the above criteria.
  • Return request need to be within 30 days of receipt.

Cancellation Policy

  • An order or a portion of an order may be cancelled up until the time it is shipped and no longer in our possession.
  • If the cancelled part was special ordered from the manufacturer a return fee of 20% may apply.

All returns must be sent to:

McKinney Volkswagen

Attn: Parts Department

3600 S Central Expressway

McKinney TX. 75070